All
Hvorfor er min konto begrænset?
Hvor er mit kontantindskud?
Hvorfor kan jeg ikke udbetale?
Hvor er mit Krak-kort?
Hvor er mit kryptoindskud?
Hvor er Kraken licenseret eller reguleret?
Senest opdateret: 9. juli 2026
Vi byder kunder fra hele verden velkommen med et par specifikke undtagelser på grund af internationale og lokale regler. Afhængigt af din verificerede bopæl kan du have visse begrænsninger på din konto, herunder med hensyn til de kryptoaktiver, du kan købe, sælge og indbetale. Se vores servicevilkår for fuldstændige oplysninger om vores berettigelseskriterier. Nogle kontofunktioner er kun tilgængelige på bestemte verificeringsniveauer.
Vores finansieringsudbydere kan efter eget skøn nægte finansiering til visse geografiske lokationer.
Nogle regioner kan endnu ikke bruge debet- eller kreditkort til finansiering. Se vores FAQ om debet- og kreditkort for den fulde liste over accepterede regioner.
Efterhånden som jurisdiktioner fortsætter med at udvikle reguleringsrammer for kryptovalutaer til lokale operationer, samarbejder vi med reguleringsmyndigheder globalt for at betjene kunder på en måde, som overholder reglerne. Vi har i øjeblikket følgende registreringer, licenser, godkendelser og tilladelser:
Europa
In Cyprus, Payward Europe Digital Solutions (CY) Limited is regulated by CYSEC as an Investment Firm (MiFID) with licence number 342/17, authorised to offer certain investment and ancillary services.
I Irland har Kraken følgende licenser, som det har udvidet til alle EØS-lande. Alle EØS-kunder vil indgå kontrakt med disse enheder, hvis de benytter de leverede tjenester:
- •
Payward Ireland Limited, trading as “Kraken”, is licensed as an E-Money Institution (EMI) with the Central Bank of Ireland (CBI) (Registration no. C453020) to provide e-money and related payments services including credit transfer services.
- •
Payward Europe Solutions Limited, der driver virksomhed som “Kraken”, er licenseret som en Crypto Asset Service Provider (CASP under MiCA) med CBI (registreringsnr. C468360) til at levere:
- Opbevaring og administration af kryptoaktiver på vegne af kunder
- Udveksling af kryptoaktiver for penge eller andre kryptoaktiver
- Udførelse af ordrer for kryptoaktiver på vegne af kunder
- Modtagelse og udførelse af ordrer for kryptoaktiver på vegne af kunder
- Placering af kryptoaktivtjenester
- Overførselstjenester for kryptoaktiver på vegne af kunder
- Porteføljeforvaltning af kryptoaktiver
I Irland er Payward Global Solutions Limited, der handler som “Kraken”, licenseret som en CASP (under MiCA) med CBI (registreringsnr. C559106) til at drive en handelsplatform for kryptoaktiver.
EØS-kunder er underlagt følgende begrænsninger:
- •
Cannot deposit or trade: AKE, ALEO, ALLO, AMI, APXUSD, ART, ASSET, AUDX, AURA, AUSD, BASED, BDX, BLUE, BRL1, CASH, CFX, CGN, CHECK, COPM, DAI, EDEN, ESX, EURT, EVAA, FF, FIDD, FOLKS, FRNT, GENIUS, GWEI, HEMI, MET, MXNB, OPN, PACT, PEP, PROS, PYUSD, QCAD, RLUSD, RNBW, ROBO, SOMI, ST, STABLE, STBL, SUP, TAKE, TEA, TGBP, TUSD, U2U, UAI, UMXM, UNITAS, USD1, USAT, USDD, USDE, USDS, USDT, USDT0, UST, VELVET, VOOI, WAR, WFB, XAUT, XMR, 1MBABYDOGE*, ACE*, ARK*, AUKI*, BABYDOGE*, BANANA*, BKR*, BOOST*, BROCCOLI*, BUZZ*, CATI*, CETUS*, CUDIS*, D*, ENRON*, FAI*, GPS*, GROK*, HAEDAL*, HTX*, HYB*, HYPER*, IKA*, J*, JELLYJELLY*, KINTO*, MLG*, NAVX*, NC*, NFT*, NS*, PIPPIN*, SEND*, SHADOW*, SHELL*, SOMA*, TOILET*, TST*, VIDT*, WAVES*, WXTM*, XVG*.
* Restricted in Germany only.
- •
USDG-belønninger er ikke tilgængelige for kunder, der bor i EØS.
- •
Kunder, der bor i EØS, kan ikke bruge Babylon Bitcoin Staking.
- •
Opt-in-belønninger (OIR) i EØS er kun tilgængelige for Bitcoin.
*EØS – Belgien, Bulgarien, Cypern, Danmark, Estland, Finland, Frankrig, Grækenland, Irland, Island, Italien, Kroatien, Letland, Liechtenstein, Litauen, Luxembourg, Malta, Nederlandene, Norge, Polen, Portugal, Rumænien, Slovakiet, Slovenien, Spanien, Sverige, Tjekkiet, Tyskland, Ungarn, Østrig
In the United Kingdom, Kraken operates locally as a Financial Conduct Authority (FCA)
Registered Cryptoasset Firm (Payward Limited., FRN 928768) under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
Kraken is also authorised by the FCA as an Electronic Money Institution (Payward Services Limited, FRN 1010381) under the Electronic Money Regulations 2011.
To offer certain crypto asset-related services to eligible clients, Kraken also maintains a FCA Authorised Investment Firm (FRN 757895) through its subsidiary Crypto Facilities Limited.
Under UK regulatory requirements, all newly verified UK retail Kraken accounts are subject to a mandatory 24-hour cooling-off period before trading can begin.
Clients residing in the UK are subject to the following restrictions:
Begrænsninger for opt-in-belønninger
- •
Kunder, der bor i Det Forenede Kongerige, kan ikke bruge opt-in-belønninger.
Defi Earn restrictions
- •
DeFi Earn is not available in the United Kingdom.
Begrænsninger for kryptovaluta
- •
Cannot deposit or trade BDX, LCAP, TREMP, WAR, and XMR
- •
Kan ikke købe eller sælge HNT.
Begrænsninger for handel med derivater
- •
Detailkunder, der bor i Det Forenede Kongerige, kan ikke handle med derivater.
Begrænsninger for Kraken Drops
- •
Kunder, der bor i Det Forenede Kongerige, kan ikke deltage i Kraken Drops-programmet.
xStocks restrictions
- •
xStocks are not available in United Kingdom.
- •
The SpaceX IPO via xStocks is not available to clients in United Kingdom.
Nordamerika
For at betjene kunder i Canada fungerer Kraken som en registreret begrænset forhandler, registreret hos Ontario Securities Commission og værdipapirtilsynet i hver af Canadas provinser og territorier. Kraken opretholder også registrering som en pengeoverførselstjeneste hos FINTRAC (‘Payward Canada, Inc.’, MSB Registreringsnummer M19343731). For en komplet oversigt over alle reguleringsopdateringer og hvad de betyder for canadiske kunder, besøg venligst: Reguleringsopdateringer for Canada.
Kunder, der bor i Canada, er underlagt følgende begrænsninger:
Kontoverificering
- •
Clients in Canada will need to verify their account.
Begrænsninger for optjening
- •
Kan ikke bruge opt-in-belønninger.
- •
Kan ikke stake GRT eller FLR.
- •
Kunder, der bor i Canada, kan ikke bruge Babylon Bitcoin Staking
Begrænsninger for kryptovaluta
- •
Cannot deposit, hold or trade ACA, AGLD, AIN, AKE, ALBT, ALCH, ALICE, ALLO, ALMANAK, AMI, AMP, ANC, ANLOG, APXUSD, ARC, ART, ASSET, ATLAS, AUDX, AURA, AURY, AUSD, AVAAI, AVT, AXL, BASED, BDXN, BILL, BKS, BLESS, BLUAI, BLUE, BODEN, BOO, BRL1, BZZ, C98, CASH, CATI, CGN, CHECK, CHEX, CLOUD, CMETH, COOKIE, COPM, CORN, CRU, CSM, CTC, DAI, DAR, DBR, DIA, DMC, DOLO, DUCK, EDEN, EDGE, EFI, ENA, EPT, EQ, ESX, EURC, EUROC, EUROP, EURQ, EURR, EURT, EV, EVAA, FF, FIDD, FLOCK, FLY, FOLKS, FOREST, FRNT, FRX, GAIA, GEIST, GENIUS, GENS, GLM, GMX, GOO, GRASS, HDX, HEMI, HMSTR, HMT, HOLO, HSK, INTR, IR, JITOSOL, K, KERNEL, KIN, KINTO, KMNO, KOBAN, L3, LAYER, LAYR, LINEA, LION, LMWR, LOOKS, LSETH, MAT, MC, MDT, MET, METH, MOCA, MXNB, NEST, NKN, NMR, NODE, NODL, NYM, OBOL, OMNI, OPN, ORDER, OTP, OXY, PACT, PARA, PARTI, PAXG, PEOPLE, PICA, PIPE, PLANCK, PNG, PORTAL, PRCL, PROS, PSTAKE, PYUSD, Q, QUICK, RAIIN, REQ, REZ, RHEA, RLUSD, RMRK, RNBW, ROBO, RON, ROOK, ROSE, RVV, SAROS, SCA, SDN, SIDEKICK, SKL, SKU, SLP, SNT, SOGNI, SOMI, SPICE, SPK, ST, STABLE, STBL, STEP, STRONG, SWARMS, TAC, TAKE, TANSSI, TBTC, TEA, TEER, TGBP, THQ, TNSR, TRB, TREE, TREMP, TUSD, U, U2U, UAI, UMXM, UNITAS, UNITE, USAT, USD1, USDD, USDE, USDG, USDQ, USDR, USDS, USDT, USDT0, UST, VELVET, VGX, VOOI, VRA, W, WAR, WAXL, WAXP, WBTC, WEN, WETH, WFB, WNXM, XAUT, XAVA, XMR, XNAP, XOR, XRT, YALA, YB, YGG, and ZEX.
Krak-begrænsninger
- •
USDG er ikke tilgængelig for kunder, der bor i Canada.
Begrænsninger for marginhandel
- •
Kunder, der bor i Canada, kan ikke handle med margin.
Begrænsninger for handel med derivater
- •
Kunder, der bor i Canada, kan ikke handle med derivater.
Begrænsninger for XStocks:
- •
xStocks er ikke tilgængelige i Canada.
- •
The SpaceX IPO via xStocks is not available to clients in Canada.
To serve clients in the United States (US), Kraken maintains a registration as a Money Services Business with FinCEN (‘Payward Interactive, Inc.’, MSB Registration No. 31000270997766). To offer digital asset custody services to eligible clients, Kraken also maintains through its subsidiary ‘Kraken Financial’ a Wyoming-chartered Special Purpose Depository Institution. Kraken offers equities trading in the US through its subsidiary Kraken Securities LLC, a broker-dealer registered with the Securities and Exchange Commission and a member of the Financial Industry Regulatory Authority (www.finra.org) and the Securities Investor Protection Corporation (www.sipc.org). Kraken offers investment advisory services for equities and equities combination bundles through Kraken Adviser LLC, an investment adviser registered with the Securities and Exchange Commission.
Clients residing in the US are subject to the following restrictions:
Geografiske begrænsninger
At this time, Kraken (including Kraken Securities LLC and Kraken Adviser LLC) does not offer services to residents of:
- •
Maine (ME)
- •
New York (NY)
Hvis du flytter uden for disse stater, kan du bruge din nye adresse til regelmæssig verificering. Sørg for at give et bevis på bopæl, så vi lovligt kan tilbyde vores tjenester til dig.
Krak-begrænsninger
- •
Crypto transfers are not available in the following states we serve: IN
- •
Fiat transfers are not available in the following states we serve: IN, LA, MA, UT
- •
Indbyggere i Texas og New Hampshire kan ikke indbetale eller besidde EUR eller handle med EUR-par.
- •
Residents of the United States cannot deposit fiat currencies other than USD.
Opbevaringsbegrænsninger for hver stat
- •
Tjenester leveret af Kraken Financial er kun tilgængelige for berettigede kunder i visse stater. Mere information om de tjenester, der tilbydes af Kraken Financial, kan findes her.
Begrænsninger for kryptovaluta
- •
The following assets are restricted for US clients: ACA, AGLD, AIN, ALBT, ALCH, ALICE, ALMANAK, AMP, ANC, ANLOG, ARC, ART, ATLAS, AUDIO, AURY, AVAAI, AVT, AXL, BDXN, BILL, BKS, BLESS, BLUAI, BLUE, BOO, BZZ, C98, CATI, CGN, CHECK, CLOUD, COOKIE, CORN, CRU, CSM, CTC, DAR, DBR, DIA, DMC, DOLO, DUCK, EDEN, EDGE, EFI, EPT, EQ, ESX, EUROC, EV, EVAA, FF, FLOCK, FLY, FOLKS, FOREST, FRX, GAIA, GEIST, GENIUS, GENS, GLM, GOO, GRASS, HDX, HEMI, HMSTR, HMT, HOLO, HSK, INTR, IR, K, KERNEL, KIN, KINTO, KMNO, KOBAN, L3, LAYER, LAYR, LINEA, LMWR, LOOKS, MAT, MC, MDT, MOCA, MV, NEST, NKN, NMR, NODE, NODL, NYM, OBOL, OMNI, ORDER, OTP, OXY, PARA, PARTI, PEOPLE, PERP, PICA, PIPE, PLANCK, PNG, PORTAL, PRCL, PSTAKE, Q, QUICK, RAIIN, REQ, REZ, RHEA, RMRK, RNBW, RON, ROOK, ROSE, RVV, SAROS, SCA, SDN, SIDEKICK, SKL, SKU, SLP, SNT, SOGNI, SPICE, SPK, STEP, STRONG, SWARMS, TAC, TAKE, TANSSI, TEA, TEER, THQ, TRB, TREE, U, UNITE, VELVET, VGX, VOOI, VRA, WAXP, WEN, WNXM, WOO, XAVA, XNAP, XOR, XRT, YALA, YB, YGG, ZEX.
Handel med derivater
Mæglertjenester leveres af NinjaTrader Clearing, LLC, der driver virksomhed som Kraken Derivatives US, en futures-kommissionær registreret hos Commodity Futures Trading Commission (CFTC) og medlem af National Futures Association (NFA ID #0309379).
Handelskrav for margin
- •
Margin trading is available to eligible US retail clients, and to US clients who self-certify as an Eligible Contract Participant (ECP).
Begrænsninger for optjening
- •
Amerikanske kunder kan ikke bruge opt-in-belønninger.
- •
Belønningsfunktion på Kraken er kun tilgængelig for udvalgte amerikanske stater.
- •
Flare (FLR) staking is not available in the US.
xStocks-begrænsninger:
- •
xStocks er ikke tilgængelige i USA.
- •
The SpaceX IPO via xStocks is not available to clients in the United States.
Resten af verden (ROW)
For at betjene kunder i Argentina er Payward Trading Limited - Argentinian Branch registreret som en tjenesteudbyder af virtuelle aktiver hos den argentinske nationale værdipapirkommission (Comision Nacional de Valores, CNV). Denne registrering tillader Kraken at tilbyde opbevaring af og udvekslingstjenester til kryptovaluta i regionen.
Defi Earn restrictions
- •
DeFi Earn is not available in Argentina.
In Australia, Kraken maintains local operations as a registered Digital Currency Exchange (DCE) and Independent Remittance Dealer with AUSTRAC (Bit Trade Pty Ltd, ACN 163 237 634). Kraken Derivatives are offered via Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL 545124), a Kraken group company.
Begrænsninger for handel med derivater:
- •
Australian wholesale clients are able to access Kraken Derivatives via its Australian financial services licensed broker, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL 545124)
Begrænsninger for Krak:
- •
Crypto and fiat transfers are available through Krak to clients residing in Australia.
Begrænsninger for indtjening:
- •
Opt-In Rewards are not available in Australia.
- •
DeFi Earn is not available in Australia.
Begrænsninger for kryptovaluta:
- •
Australian clients cannot deposit, hold or trade ALBT, AMP, ANC, BOO, BZZ, CRU, DASH, DIA, EFI, EQ, FIDD, FRX, GEIST, HMT, LAYR, LCAP, NKN, PEOPLE, PICA, PNG, QCAD, RMRK, RON, ROSE, SKU, SLP, USAT, WAR, WAXP, WNXM, XAVA, XMR, XOR, and ZEC.
Begrænsninger for marginhandel
- •
Retail clients who reside in Australia cannot access fiat extensions when trading with margin without first passing a suitability test to confirm they are within the target market for the product.
Begrænsninger for XStocks:
- •
xStocks are not available in Australia.
- •
The SpaceX IPO via xStocks is not available to clients in Australia.
In Bermuda, Payward Digital Solutions Ltd (PDSL) holds a Class F Digital Asset Business license and is overseen by the Bermuda Monetary Authority (BMA) (registration number 202403268). PDSL serves as a broker for certain spot, derivatives and tokenized equities clients as well as a market venue for certain futures contracts (not available to customers in the EU).
Kunder, der bor i Bermuda, kan ikke bruge Babylon Bitcoin Staking.
Clients residing in Bermuda cannot use DeFi Earn.
Kraken is not licensed or regulated in Singapore.
DeFi Earn is not available in Singapore.
In the UAE, Payward FZCO holds Broker Dealer and Investment Management license and is overseen by the Virtual Asset Regulatory Authority (License number placeholder).
In accordance with regulatory requirements applicable to Payward FZCO's operations under the Virtual Assets Regulatory Authority (VARA) and the Central Bank of the UAE (CBUAE), certain virtual assets are not available to clients onboarded through Payward FZCO. Privacy-enhanced cryptocurrencies are not available for trading, funding, or custody by UAE residents. Algorithmic stablecoins and other virtual assets prohibited under VARA's regulatory framework are similarly restricted.
Forbudte regioner
Vi betjener ikke kunder eller tillader kontant- og kryptoindskud fra følgende regioner:
- •
Afghanistan
- •
Hviderusland
- •
Regionerne Krim, Donetsk og Luhansk i Ukraine
- •
Cuba
- •
Den Demokratiske Republik Congo
- •
Indien
- •
Iran
- •
Irak
- •
Japan
- •
Libyen
- •
Nordkorea
- •
Filippinerne
- •
Rusland
- •
Sudan
- •
Sydsudan
- •
Syrien
Har du stadig brug for hjælp?
Kontakt support via Krak-appen på din telefon.
Download appen