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Why is my account restricted?
Where is my cash deposit?
Why can't I withdraw?
Where is my Krak card?
Where is my crypto deposit?
Krak App offers a quick, cost-free way to move funds directly between Kraken accounts.
For security, certain transactions such as ACH, Paypal, debit or credit card purchases or digital wallet purchases will trigger a temporary (72 hour) withdrawal hold. Cash deposits via ACH Plaid are held from withdrawal for 7 days. This applies to all crypto and fiat withdrawals. Debit/credit card purchases in USD may always be subject to the 72-hour hold, not just the first transaction.
To buy or trade crypto on Krak, first deposit funds using a supported currency below. Choose your local currency to see available deposit options. The most common method is bank transfer.
If you have verified your Krak account, depending on your country of residence, you may be able to use one of the next payment methods:
If required and shown in the deposit instructions, make sure your deposit includes a reference to your Krak Public account ID which starts with AA and is 16 characters long.
The currency you use for a bank transfer (deposit) to Krak, must match the currency of the deposit method. For example, if youre sending EUR, it should only go to EUR deposit methods like SEPA & SEPA Instant (Banking Circle), SEPA (Bank Frick), or EUR SWIFT (Bank Frick) for transfers from outside the SEPA area. If you send a cash transfer in the wrong currency to one of our bank accounts, the transfer may be returned and/or some additional charges may be applied.
Deposit fees are what it costs Krak to accept your deposit and do not include your bank's charges (if any) for sending a transfer.
Verified residents in Canada can deposit with cash and debit cards using our In-Person provider.
Please be mindful of banking holidays.
This information can change without notice and is not always current. Please sign in to your Krak account and navigate to the relevant funding page to see the most current information.
Krak does not currently support US domestic deposits via checks. Do not mail checks or deposit physical cash directly to any of our bank accounts or addresses. Any checks we receive will be destroyed.
The decimal and thousands separators shown in this article may differ from the formats displayed on our trading platforms.