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How to contact Krak Support
Last updated: July 3, 2026
Need help with Krak? The fastest way to reach us is through the Krak app. Contacting us in the app lets us securely see your account details and route your request to the right team, so you get help faster.
Contact us in the app (recommended)
Open the Krak app.
Tap your profile icon.
Scroll down to Support.
Choose the topic that matches your issue.
Contact us on the web
If you can't access the app, you can reach Krak Support through our online Support Center: https://support.krak.app/.
You can choose one of our forms that matches your issue:
Report a Krak App issue — for problems using the Krak app
Krak Card issues — for problems with your Krak Card, including payments and transactions
Merchant integration — for businesses interested in integrating with Krak
What happens next
After you submit a request, we'll confirm we've received it and let you know what to expect.
Making a complaint
To raise a formal complaint, see our complaint handling process.