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How do I remove my Global Settings Lock (GSL)?
Last updated: 13 November 2026
You can remove your Global Settings Lock (GSL) immediately if you set up a Master Key before you activated it. If you don’t have a Master Key, or can’t use it, you need to wait for the Unlock period you chose, from 1 to 29 days. Krak Support can’t shorten this waiting period.
Remove your GSL
- 1
Sign in to your Krak account.
- 2
Go to your Security settings. A banner at the top of the page says Global Settings Lock is active.
- 3
In the banner, click Deactivate. This starts the unlock countdown. A window opens showing the date and time your account settings will unlock, and the time left.
- 4
Choose what to do next:
- •
If you have a Master Key: click Deactivate now in the window, then confirm with your Master Key. Your GSL is removed straight away.
- •
If you don’t have a Master Key, or don’t remember it: close the window. You don’t need to do anything else. Your GSL is removed when the countdown ends.
After you close the window, the banner at the top of your Security settings changes to Global Settings unlock initiated and shows the time left. If you find or remember your Master Key while the countdown is running, click Deactivate now in the banner to remove the GSL straight away.
While your GSL is active
You can’t add a new Master Key or change your existing one. You also can’t add or change 2FA. Set these up before you activate the GSL.
If you change your mind during the countdown, click Reactivate GSL in the banner to keep your settings locked.
We email you as soon as someone requests an unlock. If it wasn’t you, sign in, click Reactivate GSL in the banner to cancel the unlock, and contact Krak Support straight away using the Account security request form. Under What is your main account issue right now?, select I’m concerned about suspicious activity related to my account.
GSL set to 0 days
Some older accounts may still have an Unlock period of 0 days. If yours does, we recommend reviewing how the GSL works and choosing an Unlock period of 1 day or more. If you have trouble removing or changing a 0-day GSL, submit an Account security request.
Set up a Master Key before you activate the GSL again
A Master Key lets you remove the GSL immediately, and you can’t add one while the GSL is active. We recommend a Passkey as your Master Key.
Keep your Master Key on a different device from your Sign-in 2FA. For example, if your Sign-in 2FA Passkey is on your phone, create your Master Key Passkey on a Hardware Security Key. Never keep both in the same authenticator app. See Risks of using an authenticator app.
See What is a Master Key? for setup steps.