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Why is my account restricted?
Where is my cash deposit?
Why can't I withdraw?
Where is my Krak card?
Where is my crypto deposit?
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
If required and shown in the deposit instructions, make sure your deposit includes a reference to your Krak reference which starts with AA and is 16 characters long. The name on your Krak account must match the name on your bank account.
Deposit and withdrawal limits are a required part of compliance measures. Your funding limits depend on many factors like your residency, verification status and the asset you're trying to deposit or withdraw.
Your funding limits are determined by a number of factors, including your verification status, country of residence, transaction activity, how long you’ve had a Krak account, and the asset you're trying to deposit or withdraw. Limits are dynamic and may change over time. In most cases, your limits will increase the more that you use Krak.
Cash and cryptocurrency limits reset on a rolling 24-hour and 30-day basis. The daily limit works on a 24-hour sliding window, while the monthly limit works on a 30-day sliding window. What that means is that you have to wait 24 hours since your most recent deposit for the daily limit to reset, and 30 days for the monthly limit to reset.
Example: Your daily deposit limit is 100,000 USD. Today at two o’clock in the afternoon you were credited a 100,000 USD deposit. Your daily deposit limit is therefore used up for the next 24 hours. That means that you will only be able to deposit cash again at two o’clock in the afternoon the next day. The 30-day sliding window works in the same manner.