Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more

Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more

Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.

Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.

How to contact Krak Support

Last updated: 3 ліпеня 2026 г.

Need help with Krak? The fastest way to reach us is through the Krak app. Contacting us in the app lets us securely see your account details and route your request to the right team, so you get help faster.

Contact us in the app (recommended)

Open the Krak app.
Tap your profile icon.
Scroll down to Support.
Choose the topic that matches your issue.

Contact us on the web

If you can't access the app, you can reach Krak Support through our online Support Center: https://support.krak.app/.

You can choose one of our forms that matches your issue:

Report a Krak App issue — for problems using the Krak app
Krak Card issues — for problems with your Krak Card, including payments and transactions
Merchant integration — for businesses interested in integrating with Krak

What happens next

After you submit a request, we'll confirm we've received it and let you know what to expect.

Making a complaint

To raise a formal complaint, see our complaint handling process.

Still need help?

Contact support via the Krak app on your phone.

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