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I did not receive my account activation email
Last updated: 17 ліпеня 2026 г.
If you haven't received your account activation email, it might be due to one of the following reasons:
- 1
The email is in your spam or junk folder:
Sometimes, email applications mistakenly categorize activation emails as spam. - 2
The email address provided during sign-up is incorrect:
Double-check that the email address you entered when creating your account matches the one you're currently using.
Here's a little troubleshooting guide to help find the problem:
- 1
Check your spam folder for an email with the subject "Activate your Krak Account".
- 2
If the email isn't in your spam folder, check to see if you entered the wrong email address by trying to create a new account with the email address you think you used before.
If you used this address before, the system will let you know there's an account under this email already and won't create the new account for you. If this is the case, try waiting for a while and check your email again.
If it does let you create the new account, then you entered the wrong email before and you should get an activation email for the new account.
- 3
If an account isn't activated within two hours of creation, the account cancels and the email associated with it is released.
You can then try creating the account again.
- 4
Double-check that the email address you entered when creating your account matches the one you're currently using. If there’s a typo or mismatch, the activation email may have been sent to the wrong address.