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Why is my account restricted?
Where is my cash deposit?
Why can't I withdraw?
Where is my Krak card?
Where is my crypto deposit?
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
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Global Settings Lock: If you are having trouble editing your address or uploading documents to your account please try turning off your GSL (Global Settings Lock) and try again.
For verification, we only accept valid government-issued ID documents.
Image requirements | Reasons for rejection |
|---|---|
✓ Full color image | ✘ Image is black & white (or grayscale) |
✓ All details on ID are readable | ✘ Image has a watermark |
✓ ID is well lit | ✘ ID details are obscured by light glare or reflections (be careful with flash!) |
✓ ID is in good shape | ✘ ID is torn, badly damaged or has holes |
✓ ID is in upright position | ✘ ID is rotated sideways or upside-down |
✓ ID occupies most of the image | ✘ Too much space around the ID |
✓ Background is visible all around the ID by 1-2 cm (1/2"-1") | ✘ ID edge is cropped (even if "just a little bit") |
For tips on how to get the scan or photo just right, view our Support article.
An ideal image of an ID card

An ideal image of a passport

ID is too blurry

ID edges are not visible

Even a little bit of crop is not OK...

ID is not in color

Background is not contrasting
