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Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
Fake Krak Support and other impersonation scams
Last updated: October 13, 2026
Impersonation scammers pretend to be someone you trust, such as Krak Support, your bank, a tech company, the police or a family member. They create a problem that seems urgent, then “help” you fix it in a way that hands them your account or your money.
Fake Krak Support
- They contact you. A call, text or email says your account has been compromised or a withdrawal is pending. To “secure” it, you’re asked for codes, told to install software, or told to move your crypto to a “safe” wallet.
- You contact them. Fake Krak phone numbers appear in search ads, social media posts and fake review sites. When you call, a scammer answers.
- Social media and messaging apps. Accounts posing as Krak reply to public posts or send direct messages on X, Telegram, Discord or WhatsApp, often with a link to a fake support ticket. Krak will never message you first on social media.
- Caller ID can be faked. A call or text can show “Krak” or a real Krak number and still be a scam. That’s why Krak verifies its calls in the app (see below).
- Voices and videos can be faked. AI can clone a voice from a short clip, or create convincing video of a real person.
How to check a call is really from Krak
Krak Support will only call you if you’ve already contacted us and arranged the call. An unexpected call from “Krak” is a red flag.
- Look for the banner. Open the Krak app during the call. A verified call shows a banner confirming you’re speaking with Krak Support. Anything else means we haven’t verified it.
- Ask for the code. Ask the agent to read back the one-time verification code shown in your app before you share anything. If it doesn’t match, it isn’t us.
- Hang up if anything is off. If there’s no banner, the code doesn’t match, or you feel pressured, hang up and report it.
If you try to withdraw or change security settings during a call we can’t verify, the app will warn you first. Take that warning seriously. For more, see Verifying your call with Krak Support.
Tech support and refund scams
Someone claiming to be from a company such as Apple, Microsoft or Amazon says you’re owed a refund or your computer is infected. They ask you to install remote access software, then make it look as if too much was refunded to your bank account. You’re asked to “return” the difference, often by buying crypto and sending it to them. The money was your own all along.
Government, police and utility scams
A caller claims to be from a tax office, the police, a court or a utility company. They say you owe money, or that your bank account is linked to a crime, and threaten arrest or a shut-off unless you pay straight away, often in crypto or at a crypto ATM. Government agencies don’t demand payment in crypto.
Friends, family and famous people
- Family emergency: a message or call from a “relative” or “lawyer” says someone is in trouble and needs money now. AI-cloned voices make these calls more convincing.
- Hacked accounts: a friend’s real account messages you about an investment or asks for crypto.
- Famous people: fake accounts use celebrities’ names to promote giveaways or investments. See Crypto giveaway scams in Protect yourself from scams.
How to protect yourself
- Call back on a number you’ve found yourself. For other organizations, find the number by typing their website address into your browser. To reach Krak, use How to contact Voice Support. Never call a number the caller gives you.
- Don’t trust caller ID or display names. Both can be faked.
- Don’t install remote access software because someone contacted you and asked you to. If you use it for legitimate reasons, only accept sessions you set up yourself, and never sign in to Krak or approve a withdrawal while connected. See Risks of remote access software.
- Never share codes or approval links. A 2FA code, one-time code or device approval link gives whoever has it access to your account.
- Agree a family code word that a caller has to know before you send money.
- Take your time. A genuine organization won’t mind you hanging up to check.
Krak will never ask you to
- Share your username, password, 2FA codes or Master Key.
- Share or forward a device approval email, or the link inside it.
- Share your seed phrase (also called a recovery phrase), for any wallet.
- Remove or change your 2FA, Master Key or Global Settings Lock (GSL), unless you contacted us first for help with it through our official channels.
- Install remote access software such as AnyDesk or TeamViewer. See Risks of remote access software.
- Send crypto, or move your funds to a “safe” or “secure” wallet or address.
- Send a payment to release, unfreeze or “verify” your funds.