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Why is my account restricted?
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Why can't I withdraw?
Where is my Krak card?
Where is my crypto deposit?
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
Eligible cardholders can earn cashback on eligible purchases made with their physical or virtual card. Your cashback rate is based on your Rewards tier at the time the merchant finalizes the transaction, not when you make the purchase.
For example, if you are on a 1% tier when you authorize a transaction but on a 2% tier when it finalizes, you receive 2%. Equally, if you move to a 0% tier when it finalizes, you receive 0%.
Your cashback rate is based on your Rewards tier, which is set by your average 30-day balance across Krak, Kraken and Kraken Pro, assessed once daily. The program targets cashback of up to 2% on eligible purchases.
Tier | 30-Day Average Assets Held (USD) | Cashback Rate |
|---|---|---|
Tier 1 | ≥ 50,000 | 2% |
Tier 2 | ≥ 10,000 | 1.5% |
Tier 3 | ≥ 1,000 | 1% |
Tier 4 | ≥ 200 | 0.5% |
Tier 5 | < 200 | 0% |
New cardholders receive top-tier rewards for their first 30 days after opening a Krak account; after that your tier is recalculated from your 30-day rolling average.
You can choose to receive cashback in USD or BTC at launch; rewards are paid in your chosen currency. Cashback is locked in at merchant settlement, not at authorization.
Your 30-day average balance is the average balance of your account across Krak, Kraken and Kraken Pro over the last 30 days, calculated once daily. We use a 30-day average rather than your live balance to keep Rewards stable and predictable. You can find this balance in your Rewards hub.
When you deposit, the amount is spread evenly across 30 days, so your average rises gradually rather than instantly. For example, if your 30-day average is $1,000 and you deposit $300, your average rises by $10 today to $1,010, reaching about $1,150 at day 15 and $1,300 at day 30 with no other changes.
Krak debit card is issued by Lead Bank pursuant to a license from Visa U.S.A. Inc. Krak is a financial technology company, not a bank. Account balances are not FDIC- or SIPC-insured. Digital assets converted to USD at purchase; values may fluctuate. Available to eligible U.S. residents only; not available in all states. See terms.
Kraken may adjust its deposit and withdrawal fees in response to changes in the underlying costs, market conditions, or user activity. Clients are encouraged to review the account deposit or withdrawal page on Kraken’s website and app for the most current information regarding deposit and withdrawal fees. Variable spread may apply when spending, FX fees apply, and third-party fees may apply at ATMs. See Pricing for details.
Spending crypto may be a taxable event, as conversion to fiat can create capital gains or losses. Consult a tax advisor for your individual circumstances. Learn more.
Cashback is generally not taxable. Consult a tax advisor for your circumstances. Learn more.
Rate depends on average balance.Terms and conditions apply. See Support Center for more info.