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Why is my account restricted?
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Where is my Krak card?
Where is my crypto deposit?
Why has my deposit or withdrawal not arrived?
Last updated: 13 ліпеня 2026 г.
Prevent deposit delays
If required and shown in the deposit instructions, make sure your deposit includes a reference to your Krak Public account ID which starts with AA and is 16 characters long - this can be found under your account and then account details.
Funding issues
Please do not directly contact our funding providers or payments processors if you experience funding issues. This will result in additional delays.
If your deposit to Krak does not arrive within the estimated time frame , here are the steps to take:
- 1
Check if there is a deposit status.
If there isn't one, that means the deposit hasn't yet reached our bank or you forgot to include the deposit reference (without a reference, some deposits cannot be automatically assigned to your account).
- 2
Check your transfer receipt to make sure you entered our bank details correctly (as well as a deposit reference, if applicable).
Do not contact our funding providers, as doing so will result in additional delays.
- 3
Check if there are any banking holidays.
- 4
If the above steps don’t help, please contact Support.
Fedwire deposits that are sent as ACH will fail, it may take up to 10 business days for the deposit to return to your bank account.
If your withdrawal from Krak does not arrive within the estimated time frame , here are the steps to take:
- 1
Check that all of your banking information on your Krak account is correct.
- 2
Check that all of your banking information on your Kraken account is correct.
- 3
Check if there are any banking holidays.
- 4
If the above steps don’t help, please contact support.