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¿Por qué mi cuenta está restringida?
¿Dónde está mi depósito en efectivo?
¿Por qué no puedo retirar?
¿Dónde está mi tarjeta de Krak?
¿Dónde está mi depósito de criptomonedas?
Where is Kraken licensed or regulated?
Última actualización: 9 de julio de 2026
We welcome clients from all over the world, with a few specific exceptions due to international and local regulations. Depending on your verified residency, you may have certain restrictions on your account, including with respect to the crypto assets you can buy, sell and deposit. Refer to our Terms of Service for complete information on our eligibility criteria. Some account features are only available at certain verification levels.
Our funding providers may, at their own discretion, deny funding to certain geographical locations.
Some regions are not yet able to use debit or credit cards for funding. Please refer to our FAQ on debit and credit cards for the full list of accepted regions.
As jurisdictions continue to develop cryptocurrency regulatory frameworks for local operations, we engage with regulators globally in order to serve clients in a compliant manner. We currently hold the following registrations, licenses, authorizations and approvals:
Europa
En Chipre, Payward Europe Digital Solutions (CY) Limited está regulada por CYSEC como una empresa de inversión (MiFID) con el número de licencia 342/17, autorizada para ofrecer determinados servicios de inversión y auxiliares.
In Ireland, Kraken has the following licenses, which it has passported to all EEA countries. All EEA customers will contract with these entities if they avail of the services provided:
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Payward Ireland Limited, que opera como “Kraken”, está autorizada como una entidad de dinero electrónico (EMI) con el Banco Central de Irlanda (CBI) (n. º de registro C453020) para proporcionar servicios de dinero electrónico y servicios de pago relacionados, incluidos los servicios de transferencia de crédito.
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Payward Europe Solutions Limited, trading as “Kraken”, is licensed as a Crypto Asset Service Provider (CASP under MiCA) with the CBI (Registration No. C468360) to provide:
- The custody and administration of crypto-assets on behalf of clients
- The exchange of crypto-assets for funds or other crypto-assets
- The execution of orders for crypto-assets on behalf of clients
- The reception and transmission of orders for crypto-assets on behalf of clients
- Providing placing of crypto-assets services
- Providing transfer services for crypto-assets on behalf of clients
- Providing portfolio management on crypto-asset
In Ireland, Payward Global Solutions Limited, trading as “Kraken”, is licensed as a CASP (under MiCA) with the CBI (Registration No C559106), to operate a trading platform for crypto-assets.
EEA Clients are subject to the following restrictions:
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Cannot deposit or trade: AKE, ALEO, ALLO, AMI, APXUSD, ART, ASSET, AUDX, AURA, AUSD, BASED, BDX, BLUE, BRL1, CASH, CFX, CGN, CHECK, COPM, DAI, EDEN, ESX, EURT, EVAA, FF, FIDD, FOLKS, FRNT, GENIUS, GWEI, HEMI, MET, MXNB, OPN, PACT, PEP, PROS, PYUSD, QCAD, RLUSD, RNBW, ROBO, SOMI, ST, STABLE, STBL, SUP, TAKE, TEA, TGBP, TUSD, U2U, UAI, UMXM, UNITAS, USD1, USAT, USDD, USDE, USDS, USDT, USDT0, UST, VELVET, VOOI, WAR, WFB, XAUT, XMR, 1MBABYDOGE*, ACE*, ARK*, AUKI*, BABYDOGE*, BANANA*, BKR*, BOOST*, BROCCOLI*, BUZZ*, CATI*, CETUS*, CUDIS*, D*, ENRON*, FAI*, GPS*, GROK*, HAEDAL*, HTX*, HYB*, HYPER*, IKA*, J*, JELLYJELLY*, KINTO*, MLG*, NAVX*, NC*, NFT*, NS*, PIPPIN*, SEND*, SHADOW*, SHELL*, SOMA*, TOILET*, TST*, VIDT*, WAVES*, WXTM*, XVG*.
* Restricted in Germany only.
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USDG Rewards is not available to clients residing in the EEA.
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Clients residing in the EEA cannot use Babylon Bitcoin Staking.
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Opt-in Rewards (OIR) in the EEA is only available for Bitcoin.
* EEA - Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
In the United Kingdom, Kraken operates locally as a Financial Conduct Authority (FCA)
Registered Cryptoasset Firm (Payward Limited., FRN 928768) under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
Kraken is also authorised by the FCA as an Electronic Money Institution (Payward Services Limited, FRN 1010381) under the Electronic Money Regulations 2011.
To offer certain crypto asset-related services to eligible clients, Kraken also maintains a FCA Authorised Investment Firm (FRN 757895) through its subsidiary Crypto Facilities Limited.
Under UK regulatory requirements, all newly verified UK retail Kraken accounts are subject to a mandatory 24-hour cooling-off period before trading can begin.
Clients residing in the UK are subject to the following restrictions:
Opt-in reward restrictions
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Clients residing in the United Kingdom cannot use Opt-in Rewards.
Defi Earn restrictions
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DeFi Earn is not available in the United Kingdom.
Restricciones de las criptomonedas
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Cannot deposit or trade BDX, LCAP, TREMP, WAR, and XMR
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No se puede comprar ni vender HNT.
Derivatives trading restrictions
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Retail clients living in the United Kingdom cannot trade derivatives.
Restricciones de Kraken Drops
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Los clientes ubicados en el Reino Unido no pueden participar en el programa Kraken Drops.
Restricciones de xStocks
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xStocks no está disponible en el Reino Unido.
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The SpaceX IPO via xStocks is not available to clients in United Kingdom.
Norteamérica
To serve clients in Canada, Kraken operates as a registered Restricted Dealer, registered with the Ontario Securities Commission and the securities regulators in each of the provinces and territories of Canada. Kraken also maintains registration as a Money Services Business with FINTRAC (‘Payward Canada, Inc.’, MSB Registration No. M19343731). For a complete overview of all regulatory updates and what they mean for Canadian clients, please visit: Canada regulatory updates.
Clients residing in Canada are subject to the following restrictions:
Verificación de la cuenta
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Los clientes en Canadá deberán verificar su cuenta.
Restricciones a las ganancias
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Cannot use Opt-in Rewards.
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Cannot stake GRT or FLR.
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Clients residing in Canada cannot use Babylon Bitcoin Staking
Restricciones de las criptomonedas
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Cannot deposit, hold or trade ACA, AGLD, AIN, AKE, ALBT, ALCH, ALICE, ALLO, ALMANAK, AMI, AMP, ANC, ANLOG, APXUSD, ARC, ART, ASSET, ATLAS, AUDX, AURA, AURY, AUSD, AVAAI, AVT, AXL, BASED, BDXN, BILL, BKS, BLESS, BLUAI, BLUE, BODEN, BOO, BRL1, BZZ, C98, CASH, CATI, CGN, CHECK, CHEX, CLOUD, CMETH, COOKIE, COPM, CORN, CRU, CSM, CTC, DAI, DAR, DBR, DIA, DMC, DOLO, DUCK, EDEN, EDGE, EFI, ENA, EPT, EQ, ESX, EURC, EUROC, EUROP, EURQ, EURR, EURT, EV, EVAA, FF, FIDD, FLOCK, FLY, FOLKS, FOREST, FRNT, FRX, GAIA, GEIST, GENIUS, GENS, GLM, GMX, GOO, GRASS, HDX, HEMI, HMSTR, HMT, HOLO, HSK, INTR, IR, JITOSOL, K, KERNEL, KIN, KINTO, KMNO, KOBAN, L3, LAYER, LAYR, LINEA, LION, LMWR, LOOKS, LSETH, MAT, MC, MDT, MET, METH, MOCA, MXNB, NEST, NKN, NMR, NODE, NODL, NYM, OBOL, OMNI, OPN, ORDER, OTP, OXY, PACT, PARA, PARTI, PAXG, PEOPLE, PICA, PIPE, PLANCK, PNG, PORTAL, PRCL, PROS, PSTAKE, PYUSD, Q, QUICK, RAIIN, REQ, REZ, RHEA, RLUSD, RMRK, RNBW, ROBO, RON, ROOK, ROSE, RVV, SAROS, SCA, SDN, SIDEKICK, SKL, SKU, SLP, SNT, SOGNI, SOMI, SPICE, SPK, ST, STABLE, STBL, STEP, STRONG, SWARMS, TAC, TAKE, TANSSI, TBTC, TEA, TEER, TGBP, THQ, TNSR, TRB, TREE, TREMP, TUSD, U, U2U, UAI, UMXM, UNITAS, UNITE, USAT, USD1, USDD, USDE, USDG, USDQ, USDR, USDS, USDT, USDT0, UST, VELVET, VGX, VOOI, VRA, W, WAR, WAXL, WAXP, WBTC, WEN, WETH, WFB, WNXM, XAUT, XAVA, XMR, XNAP, XOR, XRT, YALA, YB, YGG, and ZEX.
Krak restrictions
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USDG is not available to clients residing in Canada.
Restricciones del trading con margen
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Clients residing in Canada cannot trade using margin.
Derivatives trading restrictions
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Clients residing in Canada cannot trade derivatives.
Limitaciones de XStocks:
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xStocks are not available in Canada.
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The SpaceX IPO via xStocks is not available to clients in Canada.
To serve clients in the United States (US), Kraken maintains a registration as a Money Services Business with FinCEN (‘Payward Interactive, Inc.’, MSB Registration No. 31000270997766). To offer digital asset custody services to eligible clients, Kraken also maintains through its subsidiary ‘Kraken Financial’ a Wyoming-chartered Special Purpose Depository Institution. Kraken offers equities trading in the US through its subsidiary Kraken Securities LLC, a broker-dealer registered with the Securities and Exchange Commission and a member of the Financial Industry Regulatory Authority (www.finra.org) and the Securities Investor Protection Corporation (www.sipc.org). Kraken offers investment advisory services for equities and equities combination bundles through Kraken Adviser LLC, an investment adviser registered with the Securities and Exchange Commission.
Clients residing in the US are subject to the following restrictions:
Restricciones geográficas
En este momento, Kraken (incluidos Kraken Securities LLC y Kraken Adviser LLC) no ofrece servicios a residentes de:
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Maine (ME)
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Nueva York (NY)
If you move outside of these states, you can use your new address for regular verification. Be sure to provide a Proof of Residence document so we can legally provide our services to you.
Krak restrictions
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No se pueden hacer transferencias de criptomonedas en estos estados en los que prestamos servicios: IN
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No se pueden hacer transferencias de dinero fiduciario en los siguientes estados en los que prestamos servicios: IN, LA, MA, UT
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Los residentes de los estados norteamericanos de Texas y New Hampshire no pueden realizar depósitos ni mantener euros, ni operar con pares del euro.
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Los residentes de Estados Unidos no pueden depositar dinero fiduciario que no sean USD.
State-by-state custody restrictions
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Services provided by Kraken Financial are only available to eligible clients in certain states. More information on the services provided by Kraken Financial can be found here.
Restricciones de las criptomonedas
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The following assets are restricted for US clients: ACA, AGLD, AIN, ALBT, ALCH, ALICE, ALMANAK, AMP, ANC, ANLOG, ARC, ART, ATLAS, AUDIO, AURY, AVAAI, AVT, AXL, BDXN, BILL, BKS, BLESS, BLUAI, BLUE, BOO, BZZ, C98, CATI, CGN, CHECK, CLOUD, COOKIE, CORN, CRU, CSM, CTC, DAR, DBR, DIA, DMC, DOLO, DUCK, EDEN, EDGE, EFI, EPT, EQ, ESX, EUROC, EV, EVAA, FF, FLOCK, FLY, FOLKS, FOREST, FRX, GAIA, GEIST, GENIUS, GENS, GLM, GOO, GRASS, HDX, HEMI, HMSTR, HMT, HOLO, HSK, INTR, IR, K, KERNEL, KIN, KINTO, KMNO, KOBAN, L3, LAYER, LAYR, LINEA, LMWR, LOOKS, MAT, MC, MDT, MOCA, MV, NEST, NKN, NMR, NODE, NODL, NYM, OBOL, OMNI, ORDER, OTP, OXY, PARA, PARTI, PEOPLE, PERP, PICA, PIPE, PLANCK, PNG, PORTAL, PRCL, PSTAKE, Q, QUICK, RAIIN, REQ, REZ, RHEA, RMRK, RNBW, RON, ROOK, ROSE, RVV, SAROS, SCA, SDN, SIDEKICK, SKL, SKU, SLP, SNT, SOGNI, SPICE, SPK, STEP, STRONG, SWARMS, TAC, TAKE, TANSSI, TEA, TEER, THQ, TRB, TREE, U, UNITE, VELVET, VGX, VOOI, VRA, WAXP, WEN, WNXM, WOO, XAVA, XNAP, XOR, XRT, YALA, YB, YGG, ZEX.
Trading de derivados
Los servicios de corretaje los proporciona NinjaTrader Clearing LLC, que opera como Kraken Derivatives US y es un comerciante de futuros registrado en la Comisión de Negociación de Futuros de Productos Básicos (CFTC, por sus siglas en inglés) y miembro de la Asociación Nacional de Futuros (NFA, por sus siglas en inglés, con n.º de identificación 0309379).
Requisitos para el margin trading
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Margin trading is available to eligible US retail clients, and to US clients who self-certify as an Eligible Contract Participant (ECP).
Restricciones a las ganancias
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US clients cannot use Opt-In Rewards.
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Rewards feature on Kraken is only available to select US states.
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El staking de Flare (FLR) no está disponible en EE.UU.
xStocks limitations:
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xStocks are not available in United States.
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The SpaceX IPO via xStocks is not available to clients in the United States.
Rest of World (ROW)
Para atender a los clientes en Argentina, Payward Trading Limited - Sucursal Argentina está registrada como Proveedor de Servicios de Activos Virtuales ante la comisión nacional de valores de Argentina (Comisión Nacional de Valores, CNV). Esta inscripción permite a Kraken ofrecer servicios de custodia y exchange de criptomonedas en la región.
Defi Earn restrictions
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DeFi Earn is not available in Argentina.
In Australia, Kraken maintains local operations as a registered Digital Currency Exchange (DCE) and Independent Remittance Dealer with AUSTRAC (Bit Trade Pty Ltd, ACN 163 237 634). Kraken Derivatives are offered via Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL 545124), a Kraken group company.
Derivatives trading restrictions:
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Los clientes mayoristas australianos pueden acceder a Kraken Derivatives a través de su bróker autorizado para prestar servicios financieros en Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871 AFSL 545124).
Krak restrictions:
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Las transferencias de criptomonedas y dinero fiduciario están disponibles a través de Krak para clientes que residen en Australia.
Earn restrictions:
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Opt-In Rewards no están disponibles en Australia.
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DeFi Earn is not available in Australia.
Restricciones de las criptomonedas:
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Australian clients cannot deposit, hold or trade ALBT, AMP, ANC, BOO, BZZ, CRU, DASH, DIA, EFI, EQ, FIDD, FRX, GEIST, HMT, LAYR, LCAP, NKN, PEOPLE, PICA, PNG, QCAD, RMRK, RON, ROSE, SKU, SLP, USAT, WAR, WAXP, WNXM, XAVA, XMR, XOR, and ZEC.
Restricciones del trading con margen
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Los clientes minoristas que residen en Australia no pueden acceder a extensiones de dinero fiduciario al operar con margen sin antes superar una prueba de idoneidad para confirmar que se encuentran dentro del mercado objetivo del producto.
Limitaciones de XStocks:
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xStocks no están disponibles en Australia.
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The SpaceX IPO via xStocks is not available to clients in Australia.
En Bermudas, Payward Digital Solutions Ltd (PDSL) posee una licencia comercial para operar activos digitales de Clase F y está supervisada por la Bermuda Monetary Authority (BMA) (n.º de registro 202403268). PDSL actúa como bróker para determinados clientes de spot, derivados y valores tokenizados, así como un mercado para ciertos contratos de futuros (no disponibles para clientes en la UE).
Clients residing in Bermuda cannot use Babylon Bitcoin Staking.
Clients residing in Bermuda cannot use DeFi Earn.
Kraken is not licensed or regulated in Singapore.
DeFi Earn is not available in Singapore.
In the UAE, Payward FZCO holds Broker Dealer and Investment Management license and is overseen by the Virtual Asset Regulatory Authority (License number placeholder).
In accordance with regulatory requirements applicable to Payward FZCO's operations under the Virtual Assets Regulatory Authority (VARA) and the Central Bank of the UAE (CBUAE), certain virtual assets are not available to clients onboarded through Payward FZCO. Privacy-enhanced cryptocurrencies are not available for trading, funding, or custody by UAE residents. Algorithmic stablecoins and other virtual assets prohibited under VARA's regulatory framework are similarly restricted.
Regiones prohibidas
No atendemos a clientes ni permitimos depósitos en efectivo ni criptomonedas de las siguientes regiones:
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Afganistán
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Bielorrusia
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Crimea, Donetsk, and Luhansk regions of Ukraine
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Cuba
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República Democrática del Congo
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India
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Irán
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Irak
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Japón
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Libia
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Corea del Norte
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Filipinas
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Rusia
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Sudán
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Sudán del Sur
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Siria
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