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How to Report and Cancel a Lost Card
Last updated: August 10, 2026
If your card has been stolen, act quickly to prevent unauthorized transactions. As outlined in our terms of service, clients must report a stolen card promptly; we may be unable to refund unauthorized transactions if this hasn’t been done.
To report a stolen card, follow the steps below:
- 1
Tap the card icon on the top right of your screen. Under Get help, tap My card was stolen.
- 2
Review the important information to confirm you want to cancel your card, then tap Yes, cancel.
- 3
Once your card is cancelled, you’ll get the opportunity to order a replacement card.
Replacement fee via Stripe is $4.99.
Krak debit card is issued by Lead Bank pursuant to a license from Visa U.S.A. Inc. Krak is a financial technology company, not a bank. Account balances are not FDIC- or SIPC-insured. Digital assets converted to USD at purchase; values may fluctuate. Available to eligible U.S. residents only; not available in all states. See terms.