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How to Report and Freeze a Lost Card
Last updated: 10. august 2026
If your physical card is lost, act quickly to protect your funds and personal information.
How to report a lost physical card
If your physical card is lost, you can freeze it in the app until you find it. If you believe it is permanently lost, freeze it and then order a replacement card in the app.
- 1
Tap your card icon on the top right of the screen. You'll see all your cards side by side. Then tap Freeze card.
- 2
If it's permanently lost, go to Get help, then Replace card, then It's lost, and follow the steps to order a replacement.
How to freeze your card
You can freeze your card at any time. Keep checking your recent activity for anything suspicious. If you see unauthorized charges, freeze your card straight away, then find the transaction on the Krak Home screen and tap Get help with this transaction.
How to unfreeze your card
Go to your card and tap Unfreeze to make it accessible again.
If your device is stolen and it contains your Krak Card, contact our support team via the web interface.
Krak debit card is issued by Lead Bank pursuant to a license from Visa U.S.A. Inc. Krak is a financial technology company, not a bank. Account balances are not FDIC- or SIPC-insured. Digital assets converted to USD at purchase; values may fluctuate. Available to eligible U.S. residents only; not available in all states. See terms.