Document requirements for verification

Last updated: July 3, 2026

We're currently facing delays in processing new accounts. Please avoid submitting multiple verification requests.

Global Settings Lock: If you are having trouble editing/adding your address or uploading documents to your account please try turning off your GSL (Global Settings Lock) and try again.

To get verified, or to update account information, we may require the following documents to be uploaded to your account:

Proof of Address Document

Proof of address documents must contain your name, address and be dated less than three months before from the date of submission. We do NOT accept P.O. Box addresses from any country.

Valid documents include, but are not limited to:

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Records or statement from a financial institution (national bank, savings association, trust company, industrial loan company, credit union, credit card company)
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Phone bill: landline and telecom package bills only - mobile phone bills are not accepted.
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Utility bill (water, electricity, gas, internet)
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Payroll statement or employment document (such as official salary document or employment letter)
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Insurance statement or document (medical, dental, vision, life, home, rental, vehicle)
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Tax document
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Residence certificate
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Medical documents
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Document issued by a Government agency
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Mortgage bill
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Deed or title to residential real property
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Rental or lease agreement with the signature of the owner/landlord and the tenant/resident
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Property tax bill or statement
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Letter issued from NGO/NPO organization regarding temporary housing
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Voter registration confirmation letter or postcard
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Court documents (such as jury summons)

We do NOT accept USPS change-of-address letters.

For documents in languages that use non-Latin characters (such as Russian, Chinese, Thai, Hebrew, etc.), a notarized translation of your proof of address document will greatly speed up processing time.

Valid government issued ID document

Valid documents include:

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Passport
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Drivers license
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National identity card (front + back)

Other valid government-issued ID may be accepted if it has your full legal name, photo, date of birth and issue and expiry dates all on the front of your ID.

Liberland E-Residency and Firearm licenses are not accepted.

For US clients residing in Texas, only US govt.-issued IDs are accepted for USD funding. Please make sure that your ID photos/scans meet these image requirements.

Face photo

You will be required to provide a Face photo if you are:

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A resident of South Africa or USA
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Funding with a South African or US bank

Depending on your country of residence, if your address is not automatically confirmed, you will be asked to provide a Face photo and/or a Proof of Address document.

There may also be other situations where we would require you to submit either a Face Photo or an ID Confirmation Photo.

The Face Photo and ID Confirmation Photo can either be taken using your device’s camera or uploaded from the computer.

Valid SSN (Social Security Number) or ITIN (Individual Taxpayer Identification Number)

US clients only.

Kraken's AML Due Diligence Questionnaire & Attestation / Kraken's ATM Due Diligence Questionnaire & Attestation

To comply with regulatory standards and ensure a secure financial environment, certain business types are required to complete specific due diligence documentation.

Kraken AML Due Diligence Questionnaire & Attestation.
This form is required for businesses that fall under specific categories.

Download file here

Kraken ATM Due Diligence Questionnaire & Attestation.
If your business operates Crypto and/or Fiat ATMs, completion of this questionnaire is mandatory.

Download file here

Please ensure the appropriate documentation is completed and submitted as part of your onboarding or compliance process.

Document upload instructions

To upload all the required documents to your Kraken account:

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Select Get Verified by clicking on your name in the upper-right corner of the page.
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Locate the column showing Verification and click Verify.
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Follow the instructions on the form.

To help the verification process go smoothly, please ensure your documents are not password protected. Be sure that all files uploaded meet the necessary technical parameters.

Need additional help per country?

See: Acceptable verification documents per country

Still need help?

Contact support via the Krak app on your phone.

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