Account Security & Verification
Help with signing into, securing and verifying your account.
Account Security
- Staying safe from fraud and scams
- Why is my account restricted?
- I can't sign in to my account
- Is this email from Kraken?
- Protect yourself from scams
- My account is compromised, what should I do?
- Email delivery issues
- What is a Master Key?
- Master Key as a Sign-in Method
- Risks of using an Authenticator App
- How do I report a phishing incident?
- What is the Global Settings Lock (GSL)?
- Beware of computer malware
- Using a Security Key for two-factor authentication (2FA)
- Securing your email address
- How does two-factor authentication (2FA) for sign-in work?
- How to verify your account balance
- Resolving a chargeback on your Kraken account
- Managing accounts created with Apple or Google Sign-In
- Passkey Troubleshooting Guide
- Account Recovery Photo (ARP) instructions
- What is a Passkey?
Account Verification
- Document requirements for verification
- I need help with verifying my account
- Verification processing time
- Verification levels explained
- Deceased Client Account Claims
- Face Photo instructions
- How to enable multiple two-factor authentication
- Tips for scanning or photographing ID documents
- Image requirements for ID documents