All
Why is my account restricted?
Where is my cash deposit?
Why can't I withdraw?
Where is my Krak card?
Where is my crypto deposit?
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Read more
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
Required Legal Notice: Virtual currencies, real risks. The only guarantee in crypto is risk. Warning: The value of your virtual currencies can rise or fall sharply, and your initial investment may be lost completely; virtual currencies are not covered by the guarantee funds that cover bank deposits; there is no legal mechanism on the virtual currencies market to prevent market manipulation or insider dealing; virtual currencies depend entirely on a specific computer technology and infrastructure, which in certain cases may be very recent and not yet adequately tested; if one loses the identification code or password giving access to the virtual wallet in which the virtual currency is stored, the currency held therein will be irretrievably lost; virtual currencies are currently accepted as a means of payment to a limited extent, and in most countries there is no legal obligation to accept them; for more information about the risks associated with an investment in virtual currencies, we advise you to read the Wikifin page What is a cryptocurrency? | Wikifin.
The first sign-in two-factor authentication (2FA) method to be enabled on a Krak account, must be a Roaming 2FA.
You can only have a single Device-Bound (non-roaming) Passkey enabled if Roaming 2FA is also enabled. This is to ensure you are not limited to the one device that the Passkey was created on, avoiding future account access issues.
Click on your profile icon in the top left corner of the page and select Security.
Tap Passkeys and then Add passkey
Choose either:
Cross-Device phone/tablet:
a) Enable Bluetooth on both devices
b) Scan the QR code using the phone or tablet’s camera (not an app)
c) From your mobile device, follow the onscreen instructions (remembering to click Save).
Insert your Security Key into your device and touch it.
Follow the onscreen instructions to confirm the update.
Click Enable.
Scan the QR code or enter the set-up key into your chosen Authenticator App.
Follow the onscreen instructions and click Continue.
Note: If you previously enabled a legacy 2FA method such as a YubiKey or a Static Password, these methods are considered Roaming 2FAs but are no longer recommended by Kraken. It is strongly advised you update any legacy 2FA methods to a more secure option.
See also Risks of using an Authenticator App.
Once the initial sign-in 2FA is setup you can enable:
Up to one Authenticator App
Up to five Passkeys