All
Why is my account restricted?
Where is my cash deposit?
Why can't I withdraw?
Where is my Krak card?
Where is my crypto deposit?
Verification processing time
Last updated: 24 ліпеня 2026 г.
If you have not received a verification success email, rest assured we are still verifying your documents. Please avoid submitting multiple verification requests.
All information and documents you submit for account verification are reviewed through our automated or manual verification methods. Depending on which method is used to verify your details, processing times can vary.
Estimated processing times for verification:
Verification type ** | Estimated processing time | Method of verification |
|---|---|---|
45 minutes | manual* | |
Instant | automated* | |
a few days | manual* | |
Business | 5 days | manual* |
* If your application requires manual review, processing can take a few days.
** Depending on your country of residence, you may or may not be able to deposit or withdraw crypto or cash regardless of verification level. See our Support articles on geographic restrictions and cash funding availability.
Note: During periods of high demand, processing times can be slowed down considerably. If you experience a delay, it doesn't necessarily mean there is something wrong with your application.
We'll contact you if we need anything further from you, so monitor the email associated with your Krak account.
Note: Additional documentation may be requested during the application process.