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      1. Support
      2. Account Security & Verification

      Account Security

      Learn how to secure your Krak and email accounts, and avoid scams.

      Account Security

      • Staying safe from fraud and scams
      • Why is my account restricted?
      • I can't sign in to my account
      • Is this email from Kraken?
      • Protect yourself from scams
      • My account is compromised, what should I do?
      • Email delivery issues
      • What is a Master Key?
      • Master Key as a Sign-in Method
      • Risks of using an Authenticator App
      • How do I report a phishing incident?
      • What is the Global Settings Lock (GSL)?
      • Beware of computer malware
      • Using a Security Key for two-factor authentication (2FA)
      • Securing your email address
      • How does two-factor authentication (2FA) for sign-in work?
      • How to verify your account balance
      • Resolving a chargeback on your Kraken account
      • Managing accounts created with Apple or Google Sign-In
      • Passkey Troubleshooting Guide
      • Account Recovery Photo (ARP) instructions
      • What is a Passkey?
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